Definitions:
- WE / US / OUR - Indicates a reference to Thandi Travel
Ltd, and our associated trading names
- YOU / YOUR - Indicates a reference to You, Your
Traveling Party, and any persons associated with
Booking.
- AGENT / SUPPLIER - Indicates a reference to our
supplying Agent / Provider of Transportation.
Other definitions will be defined as and when they are
used.
1. By YOU placing a booking with US, YOU are confirming YOU
have read, understand and agree to abide by the following
published Terms and Conditions (Sections 2-20). Please
ensure YOU understand them fully prior to placing a booking
with US.
2. By asking US to confirm YOUR booking, YOU are accepting
that the terms of this Agreement, which incorporate the
information, restrictions and obligations detailed herein.
YOU thereby agree to abide to the entire agreement between
US and YOU with regard to YOUT booking and your travel
arrangements. YOU also consent to our processing personal
information about YOU and other members of YOUR party,
should this be provided to us.
3. YOUR contract with US is subject to the laws and
jurisdiction of England and Wales. YOU may however choose
the law and jurisdiction of Scotland or Northern Ireland if
YOU wish to do so, due to YOUR main residency presiding to
one of these countries.
4. As a booking requires a final payment to be made by YOU
when taking supply of the booked vehicle(s) on the day of
hire, all Bookings must be made by, and under the name of,
the Card holder (YOU), who will be named as 'party leader'.
WE must speak to the card holder to confirm IDENTITY prior
to any payment being taken by US. We may also request YOUR
year of birth ONLY, prior to YOUR booking being accepted.
5. WE reserve the right to refuse or terminate a booking
should WE believe a booking has been placed using deceptive
or fraudulent means, and additionally to instruct relevant
authorities to Deceptive methods used to obtain products or
services with US or our AGENT(s) by YOU or any member of
YOUR party.
6. All bookings are subject to a broker booking fee + VAT
which is payable in advance. YOUR booking cannot be
confirmed until this deposit has been paid by YOU, in full,
to US. As WE act as a broker, it is entirely an AGENT or
SUPPLIER decision to refund any monies already paid by YOU
to US. WE are unable to refund this deposit / BAF (Broker
Administration Fee) except in exceptional circumstances.
7. WE will not be held responsible for financial or
personal loss to YOU or YOUR group in the event of
mechanical failures and events beyond OUR control. Events
beyond OUR control include (but are not limited too) war,
threat of war, riots, civil disturbances, terrorist
activity, industrial disputes, natural and nuclear
disasters, fire, epidemics, technical problems with
transport including changes due to rescheduling or
cancellation of hire by US or one of OUR AGENTS or
alteration of the vehicle or vehicle type for reasons beyond
OUR control or that of our AGENTS and SUPPLIERS; closed or
congested roads, villages, towns and cities, hurricanes,
other actual or potential severe weather conditions (whether
materialised or not), and any other similar events. Whether
this effects timings of pick-ups and/or cancellation of the
hire by OUR AGENT or SUPPLIER at immediate or limited notice
to YOU, whether YOUR hire period has indeed begun or not.
8. Should YOUR vehicle be unavailable, WE will endeavour to
match or exceed YOUR booked vehicle with an equivalent or
better model. WE are unable, therefore to guarantee any
specifications to vehicles, including (but not limited to);
interior features, possible decorative themes, amounts of
inclusive beverages and colour scheme (including body
colour) of YOUR vehicle.
9. Cancellations:
named Party Leader), or via Written Letter. Cancellation's
will not be accepted via e-mail by US. These charges are
based on how many days before YOUR booked travel date WE
receive YOUR cancellation notice. These charges are a
percentage of the total cost of YOUR booking - YOUR deposit
is retained on any cancellation, however the % payable will
be based upon the total amount originally quoted including
the deposit.
KEY DATE (KD) Cancellations (Clearly indicated on your
booking confirmation as KD following your Travel Date
Outbound) include Sports Events Days, Christmas and New Year
Period, Public Bank Holiday Weekends, Concerts, School /
College & University Prom Events and other similar
occasions, including Days of National Interest.
For Key Dates (KD), the
following cancellation policy applies:
Cancellations made within the following time period of your
allocated booking: Amount Payable by YOU (this is in
addition to any deposits paid to US):
- More than 99 days Loss of Deposit Only
- 98 - 75 days 50% of Total Booking Cost
- 74 - 61 days 75% of Total Booking Cost
- 60 - 0 days 100% of Total Booking Cost
NON KEY DATES. Unless indicated
by a 'KD' on your booking form, the following cancellation
policy applies:
Cancellations made within the following time period of your
allocated booking: Amount Payable by YOU (this is in
addition to any deposits paid to US:
- More than 99 days Loss of Deposit Only
- 98 - 75 days 25% of Total Booking Cost
- 74 - 51 days 50% of Total Booking Cost
- 50 - 31 days 75% of Total Booking Cost
- 30 - 0 days 100% of Total Booking Cost
10. Amendments:
Amendments to YOUR booking are permitted no later than 7
days prior to hire. An amendment is classed as a change to
your original booking, requiring a new booking confirmation
to be issued by US. Please note that in some instances, a
Major Change (such as dates, times and changes by YOU to the
vehicle hired) will be classed as a CANCELLATION, and our
CANCELLATION policy (Section 9) will apply accordingly. An
Amendment Fee is charged for EACH amendment made to YOUR
booking. An amendment fee will be in charged addition to any
amendment costs resulting in an increase or decrease of the
cost of hire. All amendments charges quoted are PLUS VAT at
17.5%.Please note that any amendments MUST be made prior to
your booking. Amendments will be subject to availability.
Should we be unable to proceed with an Amendment, and you
wish to cancel your booking, our standard cancellation
policy will apply, in line with your original booking.
- Change of Name £15.00
- Change of Pick-Up Address £20.00
- Change of Destination Address £20.00
- Change of Pick-Up Date £35.00
- Change of Return Date £35.00
- Change of Pick-Up Time (Same Day) £20.00
- Change of Drop-Off Time (Same Day) £20.00
- Change of Pick-Up Date & Time (Alternative Day) £45.00
- Change of Return Date & Time (Alternative Day) £45.00
- Change in number of Passengers £30.00
- Change in number of Passengers & Change to
Vehicle TYPE booked (Resulting in upgrade to Vehicle
Size / Specification) £35.00
- Change in number of Passengers & Change to
Vehicle TYPE booked (Resulting in downgrade to Vehicle
Size / Specification) £45.00
- Change to Vehicle Type (Upgrade Vehicle Size / Spec) £25.00
- Change to Vehicle Type (Downgrade Vehicle Size /
Spec) £35.00
Please note we will NOT charge for SPELLING amendments to
your booking.
11. WE reserve the right to change the vehicle requested for
a hire by YOU at any time. This includes (but is not limited
to) the colour and the style of the vehicle (including model
type). WE will only do so if we feel the requested vehicle
is unfit to carry YOU and YOUR passengers and will do our
best to replace the vehicle with an identical model, however
cannot guarantee to do so. By placing a booking, YOU are
confirming YOU are accepting this policy, and WE will not be
held responsible for claims regarding this policy by YOU
against US or our AGENT.
12. Use of prohibited substances and smoking in any of OUR
or AGENT vehicles is banned at all times. Should our drivers
become aware of any such transgressions from YOU or YOUR
travelling group, WE or our AGENT will reserve the right to
cancel the hire with immediate effect and eject all
passengers at the first safe place to do so. WE will not be
held accountable for any resulting travel costs and WE will
inform relevant authorities; passing on relative booking
details for breaches of UK Law. This includes the newly
introduced Smoking Law in the UK. YOU indemnify US to do so,
by agreeing to these Terms and Conditions.
13. Any damage caused to the vehicle by any member of YOUR
party shall become the sole responsibility of YOU. Any costs
associated with repairs and damage must be paid by YOU in
the time frame agreed upon with the AGENT. An additional
daily charge may be imposed should the vehicle be taken out
of commission a daily hire rate effective to that vehicle.
Criminal Damage may be reported to relevant
persons/authorities, should WE feel this is necessary.
14. If YOU have a complaint about YOUR arrangements whilst
travelling, YOU must immediately notify the SUPPLIER of the
service in question locally. If OUR AGENT is unable to
resolve the problem immediately, and a member of OUR staff
is not available, YOU should contact US as soon as possible
by telephone and WE will endeavour to assist within Customer
Service office hours (9.30am until 5.30pm Monday - Friday).
OUR offices are unable to assist with this type of enquiry
on Saturdays, Sundays and Bank Holidays. If YOU are still
not satisfied on YOUR return, YOU must write to OUR Customer
Service Department at the address given at the end of these
Terms and Conditions, or e-mail US by replying to YOUR
original booking, within 7 days of returning from YOUR hire,
to allow YOUR complaint to be investigated by US properly.
Please write YOUR booking reference number on YOUR letter or
e-mail, and include YOUR daytime and evening telephone
numbers. Failure to supply any part of this information will
result in US dismissing YOUR complaint. If YOU do not give
US or OUR AGENT the opportunity to resolve any problem
locally by reporting it to OUR AGENT (during the hire
period), then WE may not be able to deal positively with any
complaint on YOUR return, and dismiss any request from YOU
for refunds and/or compensation.
15. WE accept no responsibility to AGENT or SUPPLIER claims
on number of passengers being carried in a vehicle. Any
comments made by OUR AGENTS or SUPPLIERS will be classed as
a personal opinion and will not represent the views of US.
WE will place a vehicle hire based on the number of
passengers that the vehicle YOU have booked is designed for.
16. Conduct While Travelling. WE and OUR AGENT reserve the
right to refuse to accept YOU as a customer or continue
dealing with YOU if YOU or YOUR group behaviour is
disruptive, or should any member of YOUR group appear to be
under the influence of prohibited (or licensed) substances
causing a detrimental effect on YOU or any member of YOUR
party. Additionally Racially aggravated, Sexist and other
derogatory comments and behaviour will not be tolerated
under ANY circumstances. If a driver deems any person(s)
travelling in YOUR group to be posing a danger, or act in an
innaprotiate manner to OUR AGENTS employees or indeed any
vehicle belonging to our SUPPLIER, or any other member of
YOUR group, OUR AGENT reserves the right to terminate the
booking with immediate effect at the safest point to do so.
They may also be instructed to do so by our office, should
such advice be sought by OUR AGENT, or their employees. No
refund will be given in these circumstances and WE cannot be
held responsible for any associated costs incurred by YOU or
YOUR group. No correspondence will be entered in to by US or
OUR AGENT should this situation arise. This additionally
applies prior and post travel including threatening or
abusive behaviour towards OUR staff or AGENTS, on the
telephone, in writing or in person. If you are disruptive
and this means you are not allowed to board the vehicle
outbound from YOUR pickup, we will treat YOUR booking as
cancelled by YOU from that moment, and YOU will have to pay
full cancellation charges (see section 7). If this occurs at
YOUR destination point then YOU will become responsible for
YOUR own return home and any other members of YOUR group who
cannot or will not travel without YOU. In any circumstance
mentioned in section 15, NO refunds or compensation will be
paid to YOU or YOUR PARTY and additionally, WE may make a
claim against YOU for any costs and expenses incurred as a
result of YOUR behaviour e.g. the cost of diverting the
vehicle for YOU or YOUR PARTY. Criminal proceedings may also
be instigated by US against YOU.
17. WE recommend adequate insurances are in place for events
and special occasions booked by YOU. Therefore WE recommend
YOU speak to YOUR Insurance Advisor to ensure adequate cover
is arranged for YOUR event / occasion. WE, OUR AGENTS and
STAFF are not authorised to discuss relevant insurance
options with YOU, nor do WE offer this type of insurance,
and are unable to offer guidance on obtaining cover.
18. WE reserve the right to alter or amend these terms and
conditions at any time. Should WE decide to do so, WE will
e-mail these Changes to YOU on YOUR e-mail address no less
than 10 days prior to YOUR event day. YOU have 7 Days in
which to raise an objection to the amendments. Should WE not
receive a reply from YOU then WE will assume YOU have
accepted our new Terms and Conditions, and no correspondence
will be entered in to.
19. Terms used within YOUR booking may affect they type of
hire YOU have booked; 'LOCAL AREA' relates to a 5 mile
radius, in and around YOUR original pick-up address;
'CONTINOUS HIRE' states an amount of time this vehicle is
hired to YOU - this does not mean unlimited use of the
vehicle unless clearly shown on YOUR Booking Confirmation.
Unless indicated upon YOUR booking form, any requests made
at the time of booking must be detailed on YOUR
confirmation. If something appears to be incorrect, or
indeed missing, then please reply to YOUR booking
confirmation E-mail with the correct details.
20. No part of these Terms and Conditions affects your
rights as a consumer. These Terms and Conditions are in
addition to your rights as a consumer.